FAQs

 

 

Q: Are your products authentic?

A: Yes, all of our products are 100% authentic and sourced directly from reputable Korean beauty brands.

Q: How do I know if a product is right for my skin type?

A: We offer a detailed product description on each item, including the recommended skin type and its benefits. If you're still unsure, you can contact us and our beauty experts will be happy to assist you.

Q: Do you offer free shipping?

A: No.

Q: What is your return policy?

A: We offer a hassle-free return policy for all products within 24hrs after receiving the product. if the product is damaged (must provide images).

Q: Can I track my order?

A: Yes, we provide a tracking number for each order, so you can easily track the status of your delivery

Q: How long does it take to receive my order?

A: The delivery time depends on your location and shipping option. Generally, orders are delivered within 1-15 (depends on the country). You can track the status of your order using the tracking number we provide.

Q: How can I pay for my order?

A: We accept various payment methods, including Visa, apple pay, Master Card & Cash. You can choose your preferred payment method during checkout.

Q: Do you offer discounts or promotions?

A: Yes, we often offer discounts and promotions on our products. You can sign up for our newsletter or follow us on social media to stay updated on our latest deals.

Q: Can I cancel my order?

A: Yes, you can cancel your order within 24hrs. Please contact us as soon as possible if you wish to cancel your order.

Q: Do you ship internationally?

A: Currently, we only ship within the GCC countries. However, we are working on expanding our shipping options in the future.

Q: is there customs & tax for each country?

A: Yes, each country has their own tax and customs applied on the shipment once it reaches said country, an example of this would be Saudi arabia's 15% sales tax. 

Q: Can I contact you if I have questions or concerns?

A: Yes, you can contact us through info@sknzone.com or phone number: +971 52 937 3741, and our customer service team will be happy to assist you with any questions or concerns you may have.